Document Type : Scientific - Research

Authors

• Saeed Hadavand ¹
• Shohreh Sadeghiyan ²

¹ Msc.Education Head.Sa Iran Co,Tehran

² PhD Student ,Azad University

Abstract

The aim of this research is the inspection of Tehran Boiler company`s engineering trainings quality. For this reason, according to the trainees' perceptions and inference of training service quality is studied. Standard components   are the measurement method of service quality (servqual). In  accordance  with  special  features  of training programs, the studying  organization  status  are localized, then  it has provided  as the base  for  the  perception  of  trainees.   Studying statistics of  this  research  consists  of  the whole engineers  which  were   involved  in  the  engineering training  programs. Due to limitation sampling are made for 245 people and questionnaire is delivered among them.  Research  findings   show that, there is  a meaningful  difference  between   expectancy of  engineers,  company  training  operation  in relation with  the each  five dimensions of study case. Results represent  the  dissatisfaction of  the  quality of  the company training  programs.            

Keywords

• Quality
• training quality measurement
• SERVQUAL model
• Engineering training