Evaluation of technical and engineering trainings` quality, based on the quality scale model of servqual service

Hadavand, Saeed; Sadeghiyan, Shohreh

doi:10.22047/ijee.2011.1111

Evaluation of technical and engineering trainings` quality, based on the quality scale model of servqual service

Document Type : Scientific - Research

Authors

Saeed Hadavand ¹

Shohreh Sadeghiyan ²

¹ Msc.Education Head.Sa Iran Co,Tehran

² PhD Student ,Azad University

https://doi.org/10.22047/ijee.2011.1111

Abstract

The aim of this research is the inspection of Tehran Boiler company`s engineering trainings quality. For this reason, according to the trainees' perceptions and inference of training service quality is studied. Standard components are the measurement method of service quality (servqual). In accordance with special features of training programs, the studying organization status are localized, then it has provided as the base for the perception of trainees. Studying statistics of this research consists of the whole engineers which were involved in the engineering training programs. Due to limitation sampling are made for 245 people and questionnaire is delivered among them. Research findings show that, there is a meaningful difference between expectancy of engineers, company training operation in relation with the each five dimensions of study case. Results represent the dissatisfaction of the quality of the company training programs.

Keywords

Quality

training quality measurement

SERVQUAL model

Engineering training