Studying postgraduates’ satisfaction level about quality services offered by Tehran state-run universities

Jafari Rad, Ali; Azizi Shamami, Mostafa; Karafestani, Zahra

doi:10.22047/ijee.2016.12254

Studying postgraduates’ satisfaction level about quality services offered by Tehran state-run universities

Document Type : Scientific - Research

Authors

Ali Jafari rad ¹

Mostafa Azizi Shamami ²

Zahra Karafestani ³

¹ MA, Faculty of Psychology and Education, Kharazmi University

² PhD Student, Faculty of Psychology and Education, Kharazmi University

³ Ph.D. Student, Faculty of Psychology and Educational Sciences, University of Isfahan

https://doi.org/10.22047/ijee.2016.12254

Abstract

The present paper related to studying postgraduates’ satisfaction status about quality services offered by Tehran state-run universities. The method of this research is descriptive-survey. The statistical population comprises all postgraduate students studying at Tehran state-run universities in 2014-2015. Number of 384 students were sampled from Khrazmi, Beheshti, Tehran, Amirkabir, and khajehnasir universities. Of this sample, 361 students participated in the study and filled out a 48 item questionnaire. The results of factor analysis show four higher value than 1, by using the main elements (pc), first element: educational services, the second element: welfare service. Third element: administrative services, and fourth element: research services. To compare these factors, one sample t test were conducted. Findings indicated satisfaction of university services quality (academic services, research services, facilities, administrative services) was significantly below mean. It seems that regarding to the purpose of higher education for advancement of knowledge in order to have a better-society; therefore, universities ought to better respond to their clients’ needs regarding to their services increasingly.

Keywords

Postgraduate

Students

Satisfaction

services quality

university