Document Type : Scientific - Research

Authors

• Mohammad Dadras ¹
• Zahra Khoran ²
• Majid Yousefi ³
• Hatam Faraji Deh Sorkhi ⁴

¹ Assistant Professor, Faculty of Psychology and Education, University of Tehran, Tehran, Iran.

² Master of Science in Measurement and Planning, University of Tehran, Tehran, Iran.

³ Assistant Professor, Department of Psychology, Zanjan University, Zanjan, Iran.

⁴ PhD in Educational Administration, Farhangian University, Tehran, Iran. E-mail: hatam.faraji@gmail.com

Abstract

Internal evaluation is, as the initial phase of accreditation model, perceived as an important step in promoting university quality. In internal evaluation, however, since evaluation occurs at department level, it doesn’t take into account such other levels beyond the department as library, internet services etc. Therefore, the present paper aims to investigate college level services offered to students. These services encompass a wide variety of services at college level including “electronic services”, “information technology and library”, “interaction”, “physical environment and welfare services”, “administrative services” and “teaching-learning process”. In doing so, a descriptive-survey method was applied. The target population consisted of all students of a comprehensive university and a technical university, from whom 180 students were selected respectively using stratified sampling method. To gather data, an 87 item researcher made questionnaire with Chronbach’s alpha of 0.96 was implemented. To analyze data, descriptive and inferential statistics were applied. Findings show that: 1) there is a gap between actual condition of service quality and students’ expectations of these services, and 2) there exists a significant difference between students’ satisfaction with the services at both universities.

Keywords

• Quality
• quality appraisal
• university services
• students satisfaction
• technical college

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